1. Introduction

Potter Publishers ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.potterpublishers.com or engage our book publishing, cover design, ghostwriting, and marketing services, how we use that information, and the rights you have over it.

2. Information We Collect

We collect the following categories of personal information:

  • Contact details you provide through our forms, email, or phone: name, email address, telephone number, mailing address.
  • Project details you share with us: manuscript content, book concepts, biographical information, and other materials needed to deliver our services.
  • Payment information processed by our payment processors (we do not store full card numbers on our servers).
  • Technical data collected automatically: IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps.
  • Marketing preferences you set, including SMS and email opt-in choices.

3. How We Use Your Information

We use your information to:

  • Provide, manage, and deliver the services you request;
  • Communicate with you about your project, quotes, invoices, and consultations;
  • Send marketing communications you have opted in to receive;
  • Comply with legal obligations (tax, accounting, anti-fraud);
  • Improve our website, services, and customer experience;
  • Protect against fraudulent, malicious, or unauthorized activity.

4. SMS and Email Communications

If you opt in to receive SMS communications, you authorize us to send promotional, transactional, and service-related messages to the phone number you provide. Message and data rates may apply. You can opt out at any time by replying STOP or UNSUBSCRIBE to any text message, or by emailing info@potterpublishers.com. We do not share or sell phone numbers collected for SMS purposes with third parties for their marketing purposes.

5. Cookies and Analytics

Our site uses cookies and similar technologies to operate the site, remember your preferences, and measure traffic. Specifically, we use:

  • Google Analytics / Google Ads (gtag.js) to measure site usage and ad performance;
  • Microsoft Advertising (Bing UET) for conversion tracking;
  • LiveChat for real-time customer support;
  • Strictly necessary cookies to deliver the site itself.

You can control or disable cookies through your browser settings, or opt out of Google Analytics via the Google Analytics opt-out browser add-on.

6. Third-Party Service Providers

We share information with vetted third parties that help us run our business:

  • Payment processors (e.g., Stripe, PayPal) for billing;
  • Email and SMS providers for marketing and transactional messages;
  • Analytics and advertising platforms named above;
  • Print-on-demand and distribution partners (e.g., Amazon KDP, IngramSpark) when you publish through us;
  • Cloud hosting and backup providers;
  • Professional advisors (lawyers, accountants, auditors) when required.

These providers are contractually limited to processing your information only for the purposes we specify.

7. Disclosure for Legal Reasons

We may disclose information when required by law, subpoena, or court order, or when necessary to protect our rights, our customers, or the public.

8. Data Security

We use industry-standard administrative, technical, and physical safeguards (encrypted connections, restricted access, secure backups) to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Manuscript and project materials are retained for the duration of your engagement plus a reasonable period afterward, unless you request earlier deletion.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information;
  • Request deletion of your information;
  • Object to or restrict certain processing;
  • Request a portable copy of your information;
  • Opt out of marketing communications at any time;
  • (California residents) opt out of the "sale" or "sharing" of personal information, we do not sell personal information.

To exercise these rights, email info@potterpublishers.com. We will respond within the timeframes required by applicable law.

11. Children's Privacy

Our services are intended for adults, including parents and guardians who commission children's books on behalf of younger authors. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it promptly.

12. International Data Transfers

Potter Publishers is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We rely on appropriate safeguards (such as standard contractual clauses) where required.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

For privacy questions, requests, or complaints, contact:

Potter Publishers
USA office: 996 E New Circle Rd, Lexington, KY 40505
Canada office: 366 Adelaide St W, Toronto, ON M5V 1R9
Phone: (858) 215-2653
Email: info@potterpublishers.com